VP Implementation

Remote, US

VP Implementation - USA/Remote

Reporting to the Chief Revenue Officer

Why join EdgePetrol?

EdgePetrol is a highly ambitious international SaaS startup that solves very real problems for fuel retailers through real-time data and analytics. 

And we are moving fast. We’ve already captured 20% of the UK market and are growing 100% year-on-year in the US. Our ambition is to take over the US market and go global!

Our team of 50+ are focused on learning, development and growth as a priority. This is a great opportunity for like-minded individuals to take the big leaps in their careers.

🏗 What problems are we solving for our customers?

Before EdgePetrol, retailers were making important decisions around how to price fuel based on after-the-fact data and lacked visibility on whether the price changes they implement were correct….until it was too late.

Thousands of hardworking, mostly independent family-owned businesses are still impacted by this broken system. At EdgePetrol we are reimagining fuel pricing for them, bringing real-time data to their fingertips and helping them to set the optimal price for their fuel.

🕺 What is the role?

The successful candidate will be building the US implementation team, making strategic decisions on team structure and unlocking revenue by focusing on repeatability and speed of process.

The Implementation Team serves as the customer’s experience between the EdgePetrol sales process and recognising the value of their subscription via the Customer Success team.

Getting customers on to a live product smoothly, transparently and quickly has a huge impact on their engagement and satisfaction. We work with large transactional data sets that are coming from multiple sources.

A great VP Implementation at EdgePetrol will:

  • Build a US-based implementation team and structure them for success.
  • Enhance the implementation process to get sites through the implementation pipeline form signed to live invoicing.
  • Manage Team Leaders in multiple territories (currently USA and UK), providing leadership and experience to assist in their development.
  • Act as an implementation knowledge centre for the business, bringing transparency to the process.
  • Work closely with the other teams (Product, Engineering, Customer Success, Sales) to deliver for customers and find solutions.
  • Be the commercial contact for third party data partners, ensuring that SLAs and KPIs are being met internally and by our partners.
  • Keep up to date with industry trends and best practice for implementation.
  • Appraise team members quarterly and assist in their development.
  • Apply attention to detail within all their work including internal and external comms, notetaking and administrative tasks.
  • Create and maintain feedback loops in and outside of their team to help themselves and their colleagues grow and develop.

Experience required:

  • Minimum 4+ years in relevant implementation leadership roles.
  • 8+ years in implementation.
  • Knowledge of relevant technologies (eg. SQL)
  • Strong communication and collaboration skills are essential
  • Have worked with third party connections
  • Have turned manual processes into automation, working with internal product teams
  • Experience identifying and implementing project management tools
  • Working knowledge of transactional data is a huge plus!

Why it's the perfect time to join:

  • We're 40+ people and there's a lot of room to contribute and grow at an enduring SaaS company.
  • We have a strong product market fit in the UK and the US.
  • Super sticky product - our live customers are relying on EdgePetrol!
  • We have launched our GTM strategy in the USA and we are at the beginning of our growth journey in this market. 
  • Build it, nail it, scale it. We're at 'nail it.' If you like helping turn dirt paths into smooth roads, now is the perfect time to join.

Other good stuff:

  • Competitive salary 
  • Permanent, full time, remote role
  • SPILL - we provide mental health support where you can book 1:1 sessions with Spill specialist advisors
  • Unlimited annual leave after the first 12 months
  • Access to a 401K plan
  • Via Trinet, EdgePetrol provides access to health, dental, and vision from tier one providers - i.e. UHC, Aetna, Metlife.
  • WFH Kit: The Apple/Windows equipment you need to do your job effectively
  • Contributions to learning materials / courses / books - your development is important to us

You must be eligible to work in the USA to be considered for this role

To apply send your resume and cover letter to careers@edgepetrol.com

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