Integration Specialist Manager

USA

Do you want to be part of a huge growth business? Do you have a passion for problem solving?

Do you have experience in leading technical project management?

Yes? Great...read on!

At EdgePetrol we are putting our foot on the gas and planning to accelerate our growth 10x in the next year. In order to meet these ambitious targets we need to have a world-classIntegration, Implementation and Support (IIS) team in place to ensure that our clients are able to connect to our software and get the maximum value from their subscriptions.

Our users are petrol stations owners around the globe who are using our software to transform the way they are working. Our customers have binned their spreadsheets and post-it notes they have been using for 30 years to tap into the live, accessible and valuable insight that we provide.

Reporting to the VP of Operations, your team will be critical in taking our customers from signed to live. Working with a range of partners across PoS (point of sale), BoS (back office) and cost price/competitor price providers, you will be tasked with managing your team to provide the best possible integration solution for each situation. 

We are looking for someone who is highly motivated, a self-starter and results orientated to join our team based in the USA (based from home) but willing to travel to NY every 1 to 2 months as required).

In order to be considered for this role, you MUST meet our four core values:

Can do attitude

  • Transparency
  • Communication
  • Integrity


As the business scales into new markets and bigger customers, there are some exciting challenges ahead:

  • Working with global customers in different markets with a variety of different needs.
  • Complete integrations into more of the operational equipment for our customers.
  •  Implement EdgePetrol into our customersʼ estates – Into petrol stations around the world.
  • EdgePetrol quickly moves front and centre in businesses where it is installed –Availability and responsive support are critical.
  • Create a world class integration, implementation and support team to act as the first point of contact for our customers on a day-to-day basis.


The Role:
We are looking for a tenacious, driven, integration specialist Manager:

  • You will report to our VP Operations Manager, working within the Operations team.
  • Managing the Implementation & Support teams (currently two members) and growing them in line with the business.
  • Engage with our Partners’ technical teams and take them through the integration process to deliver compliant and reliable integrations
  • Make key decisions on integration routes whilst investigating and assessing new out-the-box solutions
  • Follow the QA and acceptance process to help maintain completed integrations.
  • Get Customers from contract to connected -implement new connections, rollout new configurations
  • Evaluate Customer needs, develop configurations that support business processes
  • Assist supporting problems and escalations from our Customers and external partners
  • Contributing to the development of the implementation plan
  • Facilitating and gathering solution workshops
  • Preparation of training and implementation documentation as required


You will report to our VP Operations Manager, working within the Operations team.

Managing the Implementation & Support teams (currently two members) and growing them in line with the business.

Engage with our Partners’ technical teams and take them through the integration process to deliver compliant and reliable integrations

Make key decisions on integration routes whilst investigating and assessing new out-the-box solutions

Follow the QA and acceptance process to help maintain completed integrations.

Get Customers from contract to connected -implement new connections, rollout new configurations

  • Evaluate Customer needs, develop configurations that support business processes
  • Assist supporting problems and escalations from our Customers and external partners
  • Contributing to the development of the implementation plan
  • Facilitating and gathering solution workshops
  • Preparation of training and implementation documentation as required

Requirements: 

You have to be able to deliver under pressure - these skills and experience will help you do that:

  • Mixing planned work with reactive unplanned work
  • Integrations need significant hustle to get them through, motivating partners, customers and internal players to give up information, complete tasks and attend calls and meetings
  • You will need to believe in visibility - Keeping stakeholders updated on the progress of implementation projects and support tickets
  • Experience of supporting SaaS product would bean asset, but any technical experience of knowledge is going to be useful - From networking to browsers
  • An understanding of a retailer’s mindset will be essential. You have to be able to put yourself in their place.
  • Experience using online support management tools
  • Experience in managing and developing a team (2 years minimum experience)
  • Love for start-up environment, results oriented, green field build of new product, own your work, small teams demanding flexibility
  • To be ready to work within a distributed team, self-sufficient, with the initiative and energy to create and maintain relationships and power collaboration remotely
     

Ideal additional skills include:

  • 1st line Management experience/qualification (asa minimum)
  • Project management
  • Communication and stakeholder management
  • Problem solving
  • Influencing skills
  • Business acumen
  • Building internal and external networks
  • Change management
  • People management – we are looking for someone who can lead this team as we grow!
       

Benefits:

This is an exciting role for a growing business, with room for you to grow: 

  • Permanent benefits such as 25 days annual leave, pension etc
  • Competitive salary + bonus for strong performance
  • Play a significant part in building a world class app, service, product and business
  • Great office culture
  • Be part of the strategy – EdgePetrol are an open book and the management team are very open to suggestions that help improve the business

To apply, please send a copy of your CV to careers@edgepetrol.com with a short bespoke cover letter as to why you think you would be a good fit for EdgePetrol.

Integration Specialist Manager
USA

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