Implementation Associate

Remote, US

Implementation Associate

Reporting to Implementation Project Manager

USA, fully remote

💻 Why join EdgePetrol?

EdgePetrol is a highly ambitious international SaaS startup that solves very real problems for fuel retailers through real-time data and analytics. 

And we are moving fast. We’ve already captured 20% of the UK market and are growing 100% year-on-year in the US. Our ambition is to take over the US market and go global!

Our team of 50+ are focused on learning, development and growth as a priority. This is a great opportunity for like-minded individuals to take the big leaps in their careers.

🏗 What problems are we solving for our customers?

Before EdgePetrol, retailers were making important decisions around how to price fuel based on after-the-fact data and lacked visibility on whether the price changes they implement were correct….until it was too late.

Thousands of hardworking, mostly independent family-owned businesses are still impacted by this broken system. At EdgePetrol we are reimagining fuel pricing for them, bringing real-time data to their fingertips and helping them to set the optimal price for their fuel.

🕺 What is the role?

The Implementation Associate is the key resource in configuring the EdgePetrol platform. This position works with individuals across the company to ensure successful client implementations. The role is a hybrid implementation and operations analyst with primary functions related to data, digital configuration, process development, and project management. This individual's responsibilities include participating on various highly visible cross-functional project teams to ensure our clients' successful launch and ongoing operations.   

Getting customers onto a live product smoothly, transparently, and quickly has a huge impact on their engagement and satisfaction. We work with large transactional data sets that are coming from multiple sources. As we continue to grow and expand our customer base, repeatability and speed of process will be key to unlocking invoiced revenue.

Responsibilities - a great [role] will:

  • Lead the drive to get sites through the implementation pipeline to live.
  • Make sure the team is focused on and achieving against quarterly OKRs.
  • Act as a knowledge center for new team members to help them ramp quickly and provide fast value to the team.
  • Work daily as with customers, providing them with the best possible implementation experience.
  • Make key decisions on implementation routes whilst investigating and assessing new out-of-the-box solutions.
  • Work closely with the EdgePetrol Product Team to find new solutions for implementation problems and roadblocks.
  • Ensure SLAs and KPIs are being met internally and by our partners.
  • Contribute to the development of the implementation plan.

Experience and skills required:

  • Minimum 3+ years experience in relevant implementation roles.
  • Led or participated in multiple projects concurrently 
  • Have strong technology acumen combined with critical thinking and problem-solving
  • Have worked directly with customers on delivery.
  • Strong communication and collaboration skills are essential
  • Knowledge of relevant technologies (eg. SQL, JIRA, PM Tools).

🍪 Brownie Points

  • Working knowledge of transactional data is a huge plus!

Why it's the perfect time to join:

  • We're 40+ people and there's a lot of room to contribute and grow at an enduring SaaS company.
  • We have a strong product market fit in the UK and the US.
  • Super sticky product - our live customers are relying on EdgePetrol!
  • We have launched our GTM strategy in the USA and we are at the beginning of our growth journey in this market. 
  • Build it, nail it, scale it. We're at 'nail it.' If you like helping turn dirt paths into smooth roads, now is the perfect time to join.

We’ve got you covered:

  • Competitive salary 
  • Permanent, full time, remote role
  • SPILL - we provide mental health support where you can book 1:1 sessions with Spill specialist advisors
  • Unlimited annual leave after the first 12 months
  • Access to a 401K plan
  • Via TriNet, EdgePetrol group benefits include health, dental, and vision from tier one providers - i.e. UHC, Aetna, Metlife.
  • WFH Kit: The Apple/Windows equipment you need to do your job effectively
  • Contributions to learning materials/courses / books - your development is important to us

Apply now! 

You must be eligible to work in the USA to be considered for this role

To apply send your resume and cover letter to careers@edgepetrol.com

 

 

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