Customer Success Executive

London, UK

Do you want to be part of a huge growth business? Do you love helping customers achieve their goals?

Do you have 1+ years’ experience in a B2B environment in a customer facing role (virtually or physically)?!


If the answer is yes, read on!


At EdgePetrol we are putting our foot on the gas and planning to accelerate our growth 10x in the next year. In order to meet these ambitious targets, we need to have a world-class Customer Success team who can assist our customers achieve their goals. As we expand, we require additional support in the team to ensure that we continue to grow and retain our customer base.


Our vision is to make fuel retail the most data-driven industry in the world through exceptional software solutions. Our users are petrol stations owners around the globe who are using our software to transform the way they are working. Our customers have binned their spreadsheets and post-it notes they have been using for 30 years to tap into the live, accessible and valuable insight that we provide.


Reporting to the VP of Customer Success with mentoring and support from Customer SuccessManagers (CSMs), you will be integral to the team ensuring that Edge continues to deliver value to our customers. As you get up to speed, you will grow into a CSM and manage a portfolio of your own accounts.


Our customers love us and often provide helpful feedback with quantifiable instances of where Edge has helped them grow and/or new problems for us to solve! The role is varied with the opportunity to progress as the business grows.


In order to be considered for this role, you MUST meet our four core values:

  • Can do attitude
  • Transparency
  • Communication
  • Integrity


Role responsibilities:

Along with the Customer Success Manager, you will help own the overall relationship with our UK and Ireland customer base.This includes implementation, on boarding and training, increasing adoption, ensuring customers see value and ultimately renewing the accounts.


Assist with the implementation of getting new customers and sites up and running on EdgePetrol as smoothly as possible

  • Effective customer engagement throughout the life-cycle
  • Work closely with 1st Line Support to respond to queries, relaying back to the customers and keeping on top of 1st Line for resolution of issues
  • Relay customer feedback back to business to help in form product development
  • You will help monitor customer health through available metrics and assessment and carry out follow-up actions as necessary
  • Along with the Customer Success Manager, you will help to identify and resolve challenges with product adoption encountered by our customers
  • Coordinate quarterly business reviews with your CSM, preparing relevant reports and documentation
  • Works towards a team revenue target and manage a portfolio of smaller accounts with assistance from your CSM
  • Keeping CRM up to date

What we're looking for in you:

  • Undergraduate degree or equivalent
  • 1 year experience working in B2B environment
  • Passion for customers
  •  Excellent communication/interpersonal skills
  • Well-organised and analytics
  • Strong attention to detail
  • Self-starting mentality
  • Innovative approach

Nice-to-haves:

  • Prior experience in sales
  • Prior experience working with SaaS products

Salary& Benefits

  • Salary commensurate with experience + commission
  • Potential for equity related earnings
  • Flexible working

To apply, please send a copy of your CV to careers@edgepetrol.com with a short bespoke cover letter as to why you think you would be a good fit for EdgePetrol.

Customer Success Executive
London, UK

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