Do you want to be part of a huge growth business? Do you love helping customers achieve their goals?
Do you have 1+ years’ experience in a B2B environment in a customer facing role (virtually or physically)?!
If the answer is yes, read on!
At EdgePetrol we are putting our foot on the gas and planning to accelerate our growth 10x in the next year. In order to meet these ambitious targets, we need to have a world-class Customer Success team who can assist our customers achieve their goals. As we expand, we require additional support in the team to ensure that we continue to grow and retain our customer base.
Our vision is to make fuel retail the most data-driven industry in the world through exceptional software solutions. Our users are petrol stations owners around the globe who are using our software to transform the way they are working. Our customers have binned their spreadsheets and post-it notes they have been using for 30 years to tap into the live, accessible and valuable insight that we provide.
Reporting to the VP of Customer Success with mentoring and support from Customer SuccessManagers (CSMs), you will be integral to the team ensuring that Edge continues to deliver value to our customers. As you get up to speed, you will grow into a CSM and manage a portfolio of your own accounts.
Our customers love us and often provide helpful feedback with quantifiable instances of where Edge has helped them grow and/or new problems for us to solve! The role is varied with the opportunity to progress as the business grows.
In order to be considered for this role, you MUST meet our four core values:
Along with the Customer Success Manager, you will help own the overall relationship with our UK and Ireland customer base.This includes implementation, on boarding and training, increasing adoption, ensuring customers see value and ultimately renewing the accounts.
Assist with the implementation of getting new customers and sites up and running on EdgePetrol as smoothly as possible
What we're looking for in you:
To apply, please send a copy of your CV to firstname.lastname@example.org with a short bespoke cover letter as to why you think you would be a good fit for EdgePetrol.